Warranties

Swiss Army Knives and Cutlery – Lifetime Warranty

Victorinox AG (“Victorinox”) guarantees all Swiss Army Knives and cutlery are made of first-class stainless steel and provide a lifetime warranty against any defects in materials and workmanship. A process and handling charge of $5.00 is applied to all Swiss Army Knives sent in for repair and a $10.00 process and handling charge will be applied to all cutlery repairs. The SwissCard casing is covered by a one-year warranty with proof of purchase. For information on how to submit a repair, please visit Product support | Victorinox Swiss Army (USA)

 

Victorinox Watches – 5-Year Warranty

Our «5-Year Warranty +» covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective.

In the event of such manufacturing and material defects, Victorinox undertakes, as appropriate and at its own discretion, to repair your Victorinox watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an authorized retailer, or the valid proof of purchase that states the date and model.

Shipping costs from the repair center will be covered by Victorinox. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:

    • The battery, after one year from the purchase date; normal wear and tear (discoloration of the strap, scratches on the glass, the bezel, the bracelet or the case)

    • Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents

    • Damage caused by an unauthorized repair center 

If your watch is no longer under warranty, your service center will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.

Repairs under warranty must be carried out solely by an approved Victorinox service center.

For information on how to submit a repair, please visit www.victorinox.com

 Wenger Watches – 3-Year Global Warranty

Your Wenger watch is guaranteed by Victorinox for a period of 3 years from the date of purchase, subject to the terms of this warranty. The international Victorinox Warranty covers all defects in workmanship and materials existing at the time of delivery of this Wenger watch. The warranty is applicable only if the warranty certificate is duly signed and completed with the date of purchase, the watch reference, name and address (or stamp) of an authorized Victorinox dealer and/or Wenger official agent in the relevant country. During the warranty period and after presentation of a valid warranty certificate, you are entitled to free repairs of any defects. Should your Wenger watch be irreparable, that is to say, if the repair cannot restore its normal functionalities, Victorinox will replace it with a Wenger watch with the same or similar features. The warranty for watch replacement expires 3 years after the date of receipt of the replaced watch. The manufacturer’s warranty does not cover:

the life of the battery;

any damage affecting any part of the watch due to abnormal/abusive use (impacts, scratching, crushing, etc.), normal wear, neglect, accidents, obsolescence, lack of servicing, incorrect use of the watch and non-compliance with instructions contained in the manual supplied by Victorinox;

indirect damages of any kind resulting, for example, from the use, non-functioning, defects or inaccuracy of your watch Wenger;

the Wenger watch handled by unauthorized persons (for example for a service, repair or battery replacement), or whose initial state has been modified without the express permission of Victorinox;

shipping costs to an authorized service center.

Any other claims against Victorinox (for example, for damages that do not fall under the above warranty) are expressly excluded, except for mandatory statutory claims that the purchaser may make against the manufacturer.

The aforementioned manufacturer’s warranty:

is independent of any warranty possibly offered in addition by the seller, who assumes full responsibility thereof;

does not affect the rights of the buyer against the seller nor any other mandatory statutory claims the purchaser may make against the seller.

If your Wenger watch has a problem, send it by mail to the Wenger after-sales service center in your country in appropriate packaging (without the presentation box), accompanied by the original warranty certificate and a brief description of the problem. Authorized Wenger dealers and after-sales service centers are at your disposal to service or repair your watch, even after the expiry of the warranty period, and at a reasonable price.

 

Victorinox Travel Gear - 1+10 years Warranty

Year 1: Victorinox Total Protection Program
During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program.

This includes manufacturing defects, normal wear and tear, airline handling and transit damage.

This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents.

Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Total Protection Program covers the repair expenses, shipping costs to and from the repair center or a replacement product (identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service center.

Years 2 to 11: Victorinox Quality Warranty Program
From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program.

This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape.

This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage.

Note that the electronic device/function integrated in your travel product is not covered by this warranty.


The Quality Warranty Program covers:

  • the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair,

  • the shipping cost from the repair center.


You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. 


Warranty repairs must be carried out at an approved Victorinox service center.

After 11 years
If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. If your product is “beyond repair”, we will suggest alternative options. Please contact your local service center. We will be happy to explain our different product maintenance services and how to ship your product. For information on how to submit a repair, please visit Product support | Victorinox Swiss Army (USA)